At Taqwa Cabs Network, accessible from https://taqwacabsnetwork.com, one of our main priorities is the privacy of our visitors and pilgrims. This Privacy Policy document contains types of information that is collected and recorded by Taqwa Cabs Network and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at info@taqwacabsnetwork.com.

1. Who We Are

Our website address is: https://taqwacabsnetwork.com. We are a private transport and taxi service operating in Saudi Arabia, providing airport transfers and ziyarat sightseeing services for Hajj & Umrah pilgrims.

2. Information We Collect

When you book a ride on our website or contact us via WhatsApp, we collect information required to complete your transport booking. This may include:

• Your Name and contact details (WhatsApp number, phone number).
• Flight details (Flight number, arrival time) used for real-time delay tracking.
• Pickup and drop-off locations (such as hotel name or coordinates in Makkah, Madinah, or Jeddah).
• Number of passengers and luggage count to assign the correct vehicle category.

3. How We Use Your Information

We use the collected information to execute and manage our private taxi operations, including:

• Processing and confirming your taxi bookings.
• Sharing booking confirmations and driver/vehicle details with you via WhatsApp.
• Tracking your flight details in real time to ensure our driver is waiting at the terminal when you land.
• Improving customer service and website performance.

4. Data Retention and Safety

We do not collect or store credit card information or any advance payments on our servers, as our model is strictly pay-on-arrival (cash/bank transfer directly to the driver). Your booking parameters are securely processed and are only shared with the assigned dispatcher and driver for operational purposes.

5. Cookies and Logs

Taqwa Cabs Network follows a standard procedure of using log files and cookies. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

6. Third-Party Services

Our website utilizes third-party tools such as flight trackers, Google Maps, and WhatsApp booking redirections. These external services have their own privacy policies. We do not have control over how they handle data, and we recommend reading their respective privacy policies.

7. Your Rights Over Your Data

If you have booked a taxi with us, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

8. Contact Us

For any privacy-related concerns or data requests, you can contact us at:

• Email: info@taqwacabsnetwork.com
• Phone / WhatsApp: +966 51 001 3194
• Address: 7304 Al Tauheed St, Al Jamiah Dist., 24235, Makkah, Kingdom of Saudi Arabia